Last Updated: 29th July 2025

Your privacy is important to us. Apollo Vape UAE respects the privacy of every individual who visits our website or interacts with our services. This Privacy Policy outlines what information we collect, how we use and protect it, and your choices regarding your personal data. By using our website (www.apollouae.ae) and services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our site.

1. Information We Collect

Personal Information: We do not collect any personally identifiable information about you (such as your name, address, phone number, email, etc.) unless you voluntarily provide it to us. Typically, you provide personal information when creating an account, placing an order, or contacting us. This information may include your contact details, shipping address, billing address, payment details, and order history. If you choose not to provide personal information, certain features (like order placement) will not be accessible.

We also avoid collecting any excessive or irrelevant personal data – we only gather what is necessary for the purposes described below.

Non-Personal Information: When you browse our site, we may collect certain information automatically, even if you don’t actively enter it.

• Browser type
• Device type
• Operating system
• IP address
• Pages or products viewed
• Referral sources (search engines, ads, etc.)
• Visit timestamps

This data does not directly identify you, but it helps us analyze and improve user experience through cookies and tracking technologies.

2. How We Use Your Information

• Processing Orders: Used to verify payment, arrange shipping, and send confirmations. Shared with shipping partners for delivery.
• Providing Services and Support: Used for customer service communication, returns, and inquiries.
• Personalization: To recommend products or promotions based on your preferences (only if opted-in).
• Updates and Communication: For newsletters, promotions, and service updates (you can opt-out anytime).
• Security and Fraud Prevention: To verify identity and detect suspicious activity.
• Improvement of Services: To analyze usage trends and enhance offerings.

We do not sell or rent your personal information. It is used only to support our business and customer service. Retained only as long as necessary or legally required.

Use of Non-Personal Information: Used for improving our website, analyzing popular content, technical optimization, and marketing effectiveness. May be shared in aggregate form without identifying individuals.

3. Cookies and Similar Technologies

Our website uses cookies and related tools to enhance services:

• Essential Cookies: Required for cart functionality and login state.
• Preference Cookies: Store settings like language or currency.
• Analytics Cookies: Track site usage for improvements (e.g., Google Analytics).
• Advertising Cookies: (if used) Serve relevant product ads via remarketing.

By using our site, you consent to cookies. You can disable them via your browser, but some features may be affected. Cookies do not collect sensitive personal data.

4. Sharing of Information and Third Parties

• Service Providers: Only the necessary data is shared for their role (e.g., shipping, payments). Bound by confidentiality agreements.
• Legal Requirements: Shared if legally required or to protect rights, prevent fraud, or respond to law enforcement.
• Business Transfers: In mergers or acquisitions, data may be transferred to the new entity with privacy commitments.
• With Your Consent: Explicit permission will be sought for any other third-party sharing.

We do not sell or trade your data. Your information is only used for your service.

5. Data Security

We protect your data using SSL encryption, secure servers, and access control. Only authorized staff can access personal data. While no system is foolproof, we update our protocols regularly. In case of a data breach, we will notify affected users as per applicable law.

Your Responsibility: Protect your password and notify us of any suspicious activity on your account.

6. External Links

We may link to third-party sites. Apollo Vape UAE is not responsible for their content or privacy practices. Once you leave our site, their policies apply. Please review their privacy terms separately.

7. Children’s Privacy

We do not knowingly collect data from anyone under 18. Our site and services are for legal-age adults only. If we discover such data, it will be deleted immediately. Contact us if you suspect a minor has submitted information.

8. Changes to This Privacy Policy

This policy may be updated from time to time. Major changes will be announced clearly on our site and/or via email. Please review periodically. Continued use after changes indicates your acceptance. We will maintain an archive and give notice before applying major updates.

9. Contact Us (Privacy Questions)

If you have any questions or concerns regarding privacy:

• Email: enquiry@apollouae.ae
• Phone/WhatsApp: +971 56 474 9283 (ask for privacy officer or management)
• Address: Apollo Vape UAE – Privacy Department, Clover Bay Tower Office #413, Business Bay, Dubai, UAE.

We are committed to protecting your privacy and are happy to address any inquiries you have.