Terms and Conditions of Website Use and Sales

Effective Date: 29th July 2025

Welcome to Apollo vape Electronic Cigarettes And Accessories Trading Co. LLC (the “Website”). By accessing or using our Website and services, you agree to be bound by the following terms and conditions (“Terms of Use” or “Terms”). These Terms constitute a legal agreement between you (“the customer” or “the user”) and Apollo vape Electronic Cigarettes And Accessories Trading Co. LLC (“the Company,” “we,” or “us”). Please read them carefully. If you do not agree to these Terms, you should not use this Website or purchase our products. Apollo vape Electronic Cigarettes And Accessories Trading Co. LLC reserves the right to update or modify these Terms at any time, and such changes will be effective upon posting to the Website. It is your responsibility to review the Terms periodically for updates. Your continued use of the Website after any changes constitutes acceptance of those changes.

1. Age & Eligibility

You must be at least 18 years of age to use this Website or purchase products from Apollo vape Electronic Cigarettes And Accessories Trading Co. LLC. By accessing the site or placing an order, you affirm that you are of legal smoking age (18+ in the UAE) and legally permitted to buy vaping products.

• We do not sell to minors.
• We may request proof of age at registration or delivery.
• Our products are not for individuals under 18, pregnant/nursing women, or those with health issues.

Apollo vape Electronic Cigarettes And Accessories Trading Co. LLC is not liable for any misrepresentation of age or eligibility.

2. Health and Safety Disclaimer

Nicotine is highly addictive and not intended for non-smokers. Our products are not cessation tools or medical treatments. Use at your own risk.

• Not for pregnant/nursing women or people with heart disease, high blood pressure, or asthma.
• Seek medical advice before use if you have health conditions.
• Keep products out of reach of children and pets.

Apollo vape Electronic Cigarettes And Accessories Trading Co. LLC is not responsible for misuse or adverse effects. Information provided is general and not medical advice.

3. Personal Responsibility and Usage

By purchasing from Apollo vape Electronic Cigarettes And Accessories Trading Co. LLC, you accept responsibility for safe use and handling of products.

• Follow all product instructions and use only compatible accessories.
• Do not modify devices — it voids warranties and can be hazardous.
• Practice safe battery use and e-liquid handling.

Apollo vape Electronic Cigarettes And Accessories Trading Co. LLC is not liable for misuse, abuse, or accidents involving our products.

4. Website Content and Information Accuracy

We strive to keep product info accurate but do not guarantee completeness or error-free content.

• Prices, availability, and specifications may change without notice.
• We may correct errors even after orders are placed.

Health information is general and not medical advice. Third-party content does not reflect our views or responsibility.

5. Orders and Pricing

• Placing an order is an offer to buy. Orders are subject to validation and acceptance.
• Prices are listed in AED and include VAT unless stated otherwise.
• We reserve the right to correct pricing errors.
• Payments accepted: Visa, MasterCard, and Cash on Delivery (UAE only).

Reasons we may reject orders include:

• Payment authorization failure.
• Out of stock/discontinued items.
• Inaccurate product info.
• Underage customer or restricted delivery location.
• Invalid or unserviceable shipping address.

If your order is canceled after payment, a refund will be processed within 30 days (usually sooner).

6. Shipping, Delivery, and Risk of Loss

All sales are FOB shipping point — risk transfers upon handover to courier. Ensure your shipping address is correct.

• Returned packages due to incorrect addresses may incur charges.
• Inspect deliveries on receipt and report issues within 24–48 hours.
• Couriers may leave packages unattended or request ID for age verification.

We are not responsible for courier delays but will assist with tracking.

7. Returns and Refunds

Returns and refunds are handled according to our Refund Policy.

• Unopened items may be returned within a specified period.
• Refusing a shipment is not a valid cancellation and may affect your refund.

8. Limitation of Liability

To the fullest extent permitted by law, Apollo vape Electronic Cigarettes And Accessories Trading Co. LLC is not liable for:

• Direct or indirect injuries or damages.
• Loss of data or profits.
• Improper use or failure to follow product guidelines.

Products are sold "as is" except where warranties apply. UAE laws may grant additional rights.

9. Intellectual Property

All site content is protected by copyright and trademark laws.

• You may not reproduce or use our content for commercial purposes without written permission.
• You may save or print content for personal use.

Feedback submitted to us can be used without obligation or compensation.

10. User Accounts

Creating an account is optional. You are responsible for safeguarding your credentials.

• Report unauthorized access immediately.
• We may terminate accounts if misuse or fraud is suspected.

11. Prohibited Uses

You agree not to:

• Violate laws or age restrictions.
• Commit fraud or abuse the site.
• Impersonate others or post harmful content.
• Introduce malware or attempt to hack the site.
• Scrape or reverse-engineer the platform.

Violations may result in account termination and legal action.

12. Governing Law & Dispute Resolution

These Terms are governed by UAE law. Disputes are subject to UAE courts' jurisdiction.

Please contact us first to resolve any issues before initiating legal proceedings.

13. Changes to Terms

We may revise these Terms at any time. Changes will be posted with an updated effective date. Major updates may be announced via banner or email. Continued use indicates acceptance of the revised Terms.

14. Contact Information

If you have any questions, contact us at:

• Email: enquiry@apollouae.ae
• Phone/WhatsApp: +971 56 474 9283
• Address: Apollo vape Electronic Cigarettes And Accessories Trading Co. LLC, Office #413 Clover Bay Tower, Business Bay, Dubai, UAE

Thank you for shopping with Apollo vape Electronic Cigarettes And Accessories Trading Co. LLC. We value your trust and are committed to providing excellent service.